If your booking price has increased, it could be related to one of the following:
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Change in the pick-up and/or drop off location of your move
- Change in vehicle type than previously booked.
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The building type chosen during booking does not reflect the actual location (i.e. Booking says 2nd floor and above with lift, but actually 2nd floor and above without lift).
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Items cannot be loaded or unloaded at the location due to certain obstacles beyond our control.
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Canceling your booking without adequate notice.
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Adding/removing additional services during the move.
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Adding additional pick-up and/or drop off locations.
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Your move requires an additional trip(s) to complete.
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Using more cargo space than quoted than you expected to use (i.e. booked for 1-tonne lorry but fully use 3-tonne lorry cargo space)
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Should you require further explanation regarding the change to your booking price, please contact our Customer Service and provide your booking number.