Oh no, we are terribly sorry for not being able to get in touch. We are either facing a high volume of inbound/outbound traffic (we use the same hotline for inbound & outbound calls) or you tried to reach us after our operation hours.
Our operation hours are from 9AM – 6PM Monday to Sunday, and we are closed on Public Holidays. Do expect delays if you are trying to contact us after 6PM or during Public Holidays. We will get back to you as soon as possible.