For cancellation, please inform us at least 1 to 2 days in advance of the moving date. If you already made payment for your booking, we will refund within 4 – 21 working days (depending on our online payment merchant process with the bank).
Should you make any last-minute cancellation, especially when the transport already arrived at the location, a cancellation fee of 50% from the booking total price or RM200 (whichever is lower) will be applicable. A cancellation fee may also be applicable but not limited to the following circumstances:
If the mover already arrived discovers, through communication with the customer, that the customer’s items are not eligible for moving due to, but not limited to, items under the “TRANSPORT AND GOODS LIMITATIONS” list on our Terms & Conditions.
Items that exceed the dimension limit and/or incorrect information provided by the customer that makes the moving process unable to proceed.
Illegal items such as illicit drugs, firearms, and weapons.