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Help Centre

General Information

  • Do I have to be at the pickup and/or delivery locations?
  • Do the drivers drive straight through to destination?
  • Can I ride with the driver?
  • What are the types of vehicles you have?
  • Will anyone from your side contact me before the moving date?
  • I have completed my booking. What’s next?
See all 16 articles

Become our Driver-Partner

  • Why Join Us as a Driver - Partner?
  • How To Register
  • How It Works
  • What Type Of Vehicle Can I Use?
  • What is the payment method?
  • How big is TheLorry service coverage area?
See all 15 articles

House and Office moving

  • I keyed in my address and the drop down list doesn’t appear / error saying “Please insert a specific address”. How do I proceed?
  • What are the payment methods accepted?
  • Can I change the payment method after completing the booking process?
  • I have last minute changes for my booking. Can I change the booking details?
  • Long Push
  • Stair Carry
See all 35 articles
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