Customer Support Daisy

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Activity overview

Latest activity by Customer Support Daisy
  • Customer Support Daisy created an article,

    Do you provide a tailgate lorry for Business (T4B) service?

    Unfortunately, we do not provide a tailgate service for our TheLorry for Business. Kindly proceed to our TheLorry website to place a standard booking and request for the tailgate service. There wil...

  • Customer Support Daisy created an article,

    What is your insurance provider?

    We are engaged with Liberty Insurance.

  • Customer Support Daisy created an article,

    What is the process for an insurance claim?

    You have to revert to us within 24 hours after the booking is completed via chat or call or email. Kindly provide us the image of before and after of the goods with a brief explanation of the issue...

  • Customer Support Daisy created an article,

    Do you offer insurance protection?

    You may add on insurance service at RM20 while placing the booking for a coverage up to RM10,000.

  • Customer Support Daisy created an article,

    Do I need to share the space with others to transport my items?

    No, you do not have to. We do not provide consoled or chartered service. Hence, you may utilise the whole space of the cargo.

  • Customer Support Daisy created an article,

    How is your rate charged?

    Our service rate is based on the distance, type of vehicles, and additional services added per trip. We do not charge based on the items transported.

  • Customer Support Daisy created an article,

    What is the job scope of the manpower?

    The manpower will help you to move and load/unload your item into the vehicle. However, it is only applicable for buildings without stairs. Our manpower will only collect the item at the ground flo...

  • Customer Support Daisy created an article,

    What is the extra service offered?

    You may add on manpower and/or return service and/or insurance for your booking.

  • Customer Support Daisy created an article,

    What is a return service?

    Return service is only applicable for Delivery Order (DO) return service to the pick up location. The DO will be returned within 48 hours of delivery.   Should you require a delivery of goods to th...

  • Customer Support Daisy created an article,

    I have made the payment, but why is the status still shown as ‘Pending’?

    The status is shown as ‘Pending’ because the booking is not yet completed.