General Information
- What do you do?
- How much are the cancellation fees?
- What is the payment method?
- I keyed in my address and the drop down list doesn’t appear / error saying “Please insert a specific address”. How do I proceed?
- Do I have to be at the pickup and/or delivery locations?
- Do the drivers drive straight through to destination?
- Can I ride with the driver?
- What are the types of vehicles you have?
- Will anyone from your side contact me before the moving date?
- I have completed my booking. What’s next?
- What is Express Booking and how is it different than Normal booking?
- I only need a lorry and a driver. Can I still place a booking?
- Why are my calls / webchat / email left unanswered?
- Does the price shown include manpower? If not, how do I get the price that includes manpower?
- I want a price quotation. How do I get it?
- Who are the drivers? Can they be trusted?
- Are you for real?
- What are the payment methods accepted?
- If I have any problem on moving day, who should I contact?
- What type of vehicle qualified to be registered on our platform? We do accept:
- Can I change the payment method after completing the booking process?
- Will I get a receipt for the payment I made?
- Why is there a change to my booking price?
- Am I required to pay for any deposit?
- Can I ship only one or two items?
- Are there any hidden charges other than the one stated on my booking details?
- Can someone visit my house and do an in-home estimate of what I own?
- What is your coverage area?
- Moving in/out will require approval permit. Will it be handled by you?
- What are the list of items that are not permitted to be transported using your service?