TheLorry.com Help Center home page
Back to TheLorry Website Submit a request
  1. TheLorry.com
  2. General Information

General Information

  • What do you do?
  • How much are the cancellation fees?
  • What is the payment method?
  • I keyed in my address and the drop down list doesn’t appear / error saying “Please insert a specific address”. How do I proceed?
  • Do I have to be at the pickup and/or delivery locations?
  • Do the drivers drive straight through to destination?
  • Can I ride with the driver?
  • What are the types of vehicles you have?
  • Will anyone from your side contact me before the moving date?
  • I have completed my booking. What’s next?
  • What is Express Booking and how is it different than Normal booking?
  • I only need a lorry and a driver. Can I still place a booking?
  • Why are my calls / webchat / email left unanswered?
  • Does the price shown include manpower? If not, how do I get the price that includes manpower?
  • I want a price quotation. How do I get it?
  • Who are the drivers? Can they be trusted?
  • Are you for real?
  • What are the payment methods accepted?
  • If I have any problem on moving day, who should I contact?
  • What type of vehicle qualified to be registered on our platform? We do accept:
  • Can I change the payment method after completing the booking process?
  • Will I get a receipt for the payment I made?
  • Why is there a change to my booking price?
  • Am I required to pay for any deposit?
  • Can I ship only one or two items?
  • Are there any hidden charges other than the one stated on my booking details?
  • Can someone visit my house and do an in-home estimate of what I own?
  • What is your coverage area?
  • Moving in/out will require approval permit. Will it be handled by you?
  • What are the list of items that are not permitted to be transported using your service?
  • 1
  • 2
  • ›
  • »
TheLorry.com
English (MY) English (SG) Bahasa Indonesia ไทย